PRIVACY POLICY
This Privacy Policy discloses the privacy practices for the www.mojowash.com
site and Apps (Android and IOS) (referred to as Mojowash) and various related
services (together referred to as the “site and Apps (Android and IOS)”). We
are committed to protecting your privacy online.
You acknowledge that this Privacy Policy is part of our Site and Apps (Android
and IOS) and Apps Terms of Use, and by accessing or using our site and Apps
(Android and IOS) and App (both Android and IOS), you agree to be bound by all
of its terms and conditions. If you do not agree to these terms, please do not
access or use this site and Apps (Android and IOS) or our Apps (Android and
IOS).
We reserve the right to change this Privacy Policy at any time. Such changes,
modifications, additions or deletions shall be effective immediately upon
notice thereof, which may be given by means including, but not limited to
issuing an e-mail to the e-mail address listed by registered users and posting
the revised Policy on the site and Apps (Android and IOS) and our Apps. You
acknowledge and agree that it is your responsibility to maintain a valid e-mail
address as a registered user, review this site and Apps (Android and IOS) and
this Policy periodically and to be aware of any modifications. Your continued
use of the site and Apps (Android and IOS) and Apps (Android and IOS) after
such modifications will constitute your: (a) acknowledgment of the modified
Policy; and (b) agreement to abide and be bound by the modified Policy.
INFORMATION COLLECTED FROM YOU
In order to better provide you with our services, we collect two types of
information about our users: Personally Identifiable Information and
Non-Personally Identifiable Information. Our primary goal in collecting
information from you is to provide you with a smooth, efficient, and customized
experience while using our site and Apps (Android and IOS).
Personally Identifiable Information: This refers to information
that let us know the specifics of who you are. When you engage in certain activities
on this site and Apps (Android and IOS), such as registering for a user account
or sending us feedback, we may ask you to provide certain information about
yourself. This information may include your personal identifying information.
In addition, when you create an account, you will be asked to provide
Personally Identifiable Information, including your name and email address.
Non-Personally Identifiable Information: This refers to information
that does not by itself identify a specific individual. We gather certain
information about you based upon your use of the site and Apps (Android and
IOS). This information is compiled and analyzed on an aggregated basis. This
information may include the site and Apps (Android and IOS)’s Uniform Resource
Locator (“URL”) that you just came from, which URL you go to next, what browser
you are using, and your Internet Protocol (“IP”) address.
HOW WE COLLECT INFROMATION FROM YOU
We do not collect any Personally Identifiable Information about you unless you
voluntarily provide it to us. You provide certain Personally Identifiable
Information to us when you:
(a) Register for a user account;
(b) Leave feedback and/or comments; or
(c) sign up for special offers from us or selected third parties.
In addition, we may also collect, or our third party ad server and/or content
server may collect, certain Non-Personally Identifiable Information. We use
your IP address to diagnose problems with our servers, software, to administer
our site and Apps (Android and IOS) and to gather demographic information.
HOW
WE USE INFORMATION COLLECTED
We will primarily use your
Personally Identifiable Information to (a) provide our services to you, as
required by our agreements with you; (b) to enhance the operation of our site
and Apps (Android and IOS); (c) fill order; (d) improve our marketing and
promotional efforts; (e) statistically analyze site and Apps (Android and IOS)
use; (f)improve our product and service offerings; (g)customize our site and
Apps (Android and IOS)’s content, layout, and services; (h) to deliver
information to you and to contact you regarding administrative notices; (i) to
troubleshoot problems and (j)enforce our agreements with you.
OUR
USE OF COOKIES AND OTHER TRACKING MECHANISMS
We
or our services providers may also collect data about your use of the Services
through the use of Internet server logs, cookies, JavaScript, tracking pixels,
and/or other technologies. A web server log is a file where website and Apps
(Android and IOS) activity is stored. A cookie is a small text file that is
placed on your computer when you visit a website and Apps (Android and IOS),
that enables us to: (a) recognize your computer; (b) store your preferences and
settings; (c) understand the web pages of the Services you have visited; (d),
enhance your user experience by delivering content and advertisements specific
to your inferred interests; (e) perform searches and analytics; and (f) assist
with security administrative functions. Tracking pixels (sometimes referred to
as web beacons or clear GIFs) are tiny electronic tags with a unique identifier
embedded in website and Apps (Android and IOS), online ads and/or email, and
that are designed to provide usage information like ad impressions or clicks,
measure popularity of the Services and associated advertising, and to access
user cookies. We also may include Web beacons in email messages, newsletters
and other electronic communications to determine whether the message has been
opened and for other analytics, personalization and advertising. As we adopt
additional technologies, we may also gather additional information through
other methods.
Please
note that you can change your settings to notify you when a cookie is being set
or updated, or to block cookies altogether. Please consult the “Help” section
of your browser for more information (e.g., Internet Explorer; Google Chrome;
Mozilla Firefox; or Apple Safari). Please note that by blocking any or all
cookies, you may not have access to certain features or offerings of the
Services.
We
may use third parties such as network advertisers to serve advertisements on
our services or on third-party services that enable us and third parties to
target advertisements to you. These third parties may use cookies, JavaScript,
web beacons (including clear gifs), and other tracking technologies to measure
the effectiveness of their ads and to personalize advertising content to you.
These third parties’ practices are governed by their privacy policies,
We
may use third-party web analytics services on our Services to collect and
analyze the information discussed above, and to engage in auditing, research or
reporting. The information (including your IP address) collected by various
analytics technologies described above will be disclosed to or collected directly
by these service providers, who use the information to evaluate your use of the
Services, including by noting the third-party website and Apps (Android and
IOS) from which you arrive, analyzing usage trends, assisting with fraud
prevention, and providing certain features to you.
NOTICE
CONCERNING DO-NOT-TRACK SIGNALS
Do
Not Track (“DNT”) is a privacy preference that users can set in certain web
browsers. We do not recognize or respond to browser-initiated DNT signals, as
the Internet industry is currently still working toward defining exactly what
DNT means, what it means to comply with DNT, and a common approach to
responding to DNT.
SHARING
OF YOUR INFORMATION
Except
as provided in this Privacy Policy, we do not sell or share your Personally
Identifiable Information with third parties for marketing purposes and only
share your information as described herein. We share your Personally
Identifiable Information with: (a) our server providers and processing agents;
(b) service providers under contract who help with parts of our business
operations such as fraud prevention, bill collection, marketing and technology
services; (c) financial institutions with which we partner; and (d) other third
parties with your consent or direction to do so
Without
limiting the above, occasionally we may be required by law enforcement or
judicial authorities to provide Personally Identifiable Information to the
appropriate governmental authorities. We will disclose Personally Identifiable
Information upon receipt of a court order, subpoena, or to cooperate with a law
enforcement investigation. We fully cooperate with law enforcement agencies in
identifying those who use our services for illegal activities. We reserve the
right to report to law enforcement agencies any activities that we in good
faith believe to be unlawful.
We may also provide Non-Personally Identifiable Information about our users’
traffic patterns, and related site and Apps (Android and IOS) information to
third party advertisers.
UPDATING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We believe you should have the ability to access and edit the Personally
Identifiable Information that you have provided to us. You may change any of
your Personally Identifiable Information in your account online at any time by logging
on to your account and editing your information.
We encourage you to promptly update your Personally Identifiable Information if
it changes. You may ask to have the information on your account deleted or
removed; however, because we keep track of past transactions, you cannot delete
information associated with past transactions on this site and Apps (Android
and IOS). In addition, it may be impossible to completely delete your
information without some residual information because of backups.
NOTIFICATION
We
may, from time to time, send you e-mail regarding our services. In addition, we
and our partners may occasionally send you direct mail (including e-mail) about
products and services that we feel may be of interest to you. You may
unsubscribe from such e-mail messages.
THE
RIGHTS OF USERS
Users
may exercise certain rights regarding their Data processed by Mojowash.
In
particular, Users have the right to do the following:
· Right
to obtain a copy of your personal information. You have the right to
obtain a copy of the personal information we hold about you.
· Right
to rectification. You may request that we rectify any inaccurate
and/or complete any incomplete personal information. We will then correct out
records, and notify any third parties to whom such personal information may
have been transmitted as described above.
· Right
to data portability. You may request a copy of all personal
information you have provided to us after which we will transmit those data to
another data controller of your choice.
· Right
to opt-out of marketing communications. You can exercise this right by
clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we
send you.
· Right
to withdraw consent. You may withdraw your consent to the processing
of your personal information at any time. Such withdrawal will not affect the
lawfulness of processing based on your previous consent. Please note that if
you withdraw your consent, you may not be able to benefit from certain service features
for which the processing of your personal information is essential.
· Right
to object to processing. You may request that we stop processing your
personal information. Please note you may not be able to benefit from certain
service features for which the processing of your personal information is
essential.
· Right
to erasure. You may request that we erase your personal information
and we will comply, unless there is a lawful reason for not doing so.
· Access
their Data. Users have the right to learn if Data is being processed
by Mojowash, obtain disclosure regarding certain aspects of the processing and
obtain a copy of the Data undergoing processing.
· Restrict
the processing of their Data. Users have the right, under certain
circumstances, to restrict the processing of their Data. In this case, Mojowash
will not process their Data for any purpose other than storing it
· Have
their Personal Data deleted or otherwise removed. Users have the
right, under certain circumstances, to obtain the erasure of their Data from
Mojowash.
· Receive
their Data and have it transferred to another controller. Users have
the right to receive their Data in a structured, commonly used and machine
readable format and, if technically feasible, to have it transmitted to another
controller without any hindrance. This provision is applicable provided that
the Data is processed by automated means and that the processing is based on
the User’s consent, on a contract which the User is part of or on
pre-contractual obligations thereof.
· Lodge
a complaint. Users have the right to bring a claim before their
competent data protection authority.
LAWFUL
BASIS FOR PROCESSING PERSONAL INFORMATION
Our
lawful basis for collecting and using the personal information described above
will depend on the personal information concerned and the specific context in
which we collect it.
However,
we will normally collect personal information from you only where we have your
consent to do so, where we need the personal information to perform a contract
with you, or where the processing is in our legitimate interests and not
overridden by your data protection interests or fundamental rights and
freedoms. In some cases, we may also have a legal obligation to collect
personal information from you or may otherwise need the personal information to
protect vital interests.
If
we ask you to provide personal information to comply with a legal requirement
or to perform a contract with you, we will make this clear at the relevant time
and advise you whether the provision of your personal information is mandatory
or not (as well as of the possible consequences if you do not provide your
personal information).
Similarly,
if we collect and use your personal information in reliance on our legitimate
interests (or those of any third party), we will make clear to you at the
relevant time what those legitimate interests are.
If
you have questions about or need further information concerning the lawful
basis on which we collect and use your personal information, please contact us.
SECURITY
TECHNOLOGY
We
use appropriate technical and organizational measures to protect the personal
information that we collect and process about you. The measures we use are
designed to provide a level of security appropriate to the risk of processing
your personal information. In particular, we:
·
hold personal information in secure facilities and where the information is
held electronically, on secure servers.
·
use encrypted transmission links whenever we can.
·
use other safeguards such as firewalls, authentication systems (e.g.,
passwords), and access control mechanisms to control unauthorized access to
systems and data.
·
regularly review our information collection, storage and processing practices,
including physical security measures, to guard against unauthorized access to
systems.
·
restrict access to personal information to our employees, contractors and
agents who need to know that information in order to process it for us and who
are subject to strict contractual confidentiality obligations. Mojowash may
discipline or terminate individuals who maliciously acquire information,
without being entitled to its access.
Once
client information is no longer needed, Mojowash will take reasonable steps to
destroy or de-identify the information as long as Mojowash is not required by
applicable laws and regulations.
We
will take seriously and deal promptly with any accidental or unauthorized
disclosure of personal information. We follow the relevant scheme for
notifiable data breaches where applicable and when handling accidental or
unauthorized disclosures of personal information.
LINKS
TO OTHER WEBSITE AND APPS (ANDROID AND IOS)
The
Website and Apps (Android and IOS) may contain links to third party website and
Apps (Android and IOS)s, whose information practices may be different from
Mojowash’s. Visitors should consult such third-party site and Apps (Android and
IOS)s’ privacy notices as Mojowash does not have any control over information
that is submitted to, or collected by, these third parties. Mojowash does not
make any representations or warranties as to the security of any information
(including, without limitation, credit card and other personal information) you
might be requested to give any third party.
These
links are provided solely as a convenience to you and not as an endorsement by
Mojowash of the contents on such third-party website and Apps (Android and
IOS)s. Mojowash cannot ensure that you will be satisfied with any products or
services that you purchase from a third-party site and Apps (Android and IOS)
that links to or from the Website and Apps (Android and IOS), since these site
and Apps (Android and IOS)s are owned and operated by independent retailers.
Mojowash
is not responsible for the content of linked third-party site and Apps (Android
and IOS)s and does not make any representations regarding the content or
accuracy of materials on such third-party site and Apps (Android and IOS)s.
Mojowash has not taken any steps to confirm the accuracy or reliability of any
of the information contained in such third-party site and Apps (Android and
IOS)s. If you decide to access linked third-party site and Apps (Android and
IOS)s, you do so at your own risk. Mojowash strongly encourages you to make
whatever investigation you feel necessary or appropriate before proceeding with
any online or off-line transaction with any of these third parties.
WHERE
WE STORE YOUR PERSONAL DATA
The
data that we collect from you may be transferred to and stored at a destination
outside of the United States and may also be processed by staff operating
outside The Unites States who work for us or for one of our suppliers. Such
staff maybe engaged in support or third-party services. By submitting your
personal data, you agree to this transfer, storing and/or processing. We will
take all steps reasonably necessary to ensure that your data is treated
securely and in accordance with this privacy policy.
All
information you provide to us is stored on secure servers. Any payment
transactions will be encrypted using SSL technology. Where we have given you
(or where you have chosen) a password that enables you to access the Mojowash
website and Apps (Android and IOS) and or certain parts of our site and Apps
(Android and IOS), you are responsible for keeping this password confidential.
We ask you not to share your password with anyone.
Unfortunately,
the transmission of information via the Internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee
the security of your data transmitted to or through our site and Apps (Android
and IOS). Once we have received your information, we will use security feature
and procedures and security features to try to prevent unauthorised access.
By
using Mojowash you agree that we may collect, store, transfer and process your
personal information as described in this Privacy Policy.
USE
OF YOUR PERSONAL DATA FOR DIRECT MARKETING
We
do not use or disclose your personal data for direct marketing purposes unless
we obtained your consent, such as through an opt-in or opt-out tick box on any
form or website and Apps (Android and IOS) of ours.
DATA
SECURITY POLICY
The
importance of security for all personally-identifiable information associated
with visitors to the Website and Apps (Android and IOS)—as well as Mojowash
customer information, such as cell phone numbers, texts, messages, credit card
information, addresses, and other account data—is of utmost concern to
Mojowash.com, and we have implemented, and periodically review, certain
physical, electronic, and managerial procedures to help prevent unauthorized
access and maintain data security. Your payment and personal information is
always safe. Our Secure Sockets Layer (SSL) software is the industry standard
and among the best software available today for secure commerce transactions.
It encrypts all of your personal information, including credit card number,
name, and address. Unfortunately, due to the open nature of Internet
communications, no data transmission over the Internet can be guaranteed to be
secure, and thus we cannot guarantee that communications between you and
Mojowash will be free from unauthorized access by third parties. Visitors of
the Website and Apps (Android and IOS) and Mojowash customers use the Website
and Apps (Android and IOS) at their own risk.
YOUR
ACCEPTANCE OF THESE TERMS
By
accessing the Website and Apps (Android and IOS), you signify your assent to
the Mojowash Privacy Policy. If you do not agree to this Privacy Policy, please
do not access the Website and Apps (Android and IOS). You should visit this
page periodically, as we may, from time to time, update this Privacy Policy and
such changes shall be effectively immediately upon posting on the Website and
Apps (Android and IOS) and without further notice to you. Your continued access
to the Website and Apps (Android and IOS) following the posting of changes to
this Privacy Policy shall be deemed an acceptance of such changes by you.
Mojowash will, however, use personally-identifiable information only in
accordance with the version of the Privacy Policy under which the information
was collected.
DATA
RETENTION
We
will hold your information for as long as necessary to fulfill the purposes set
forth in this Policy or as long as we are legally required or permitted to do
so. Information may persist in copies made for backup and business continuity
purposes for additional time.
DISPUTE
RESOLUTION
If
a situation arises, where you have a privacy dispute, please contact Mojowash
directly and we will be glad to work in a fair and practical way with you. Our
contact info is mentioned below. If your communication with Mojowash has not
led to a mutually agreeable resolution, we shall participate in the dispute
resolution procedures established by the United States data protection
authorities to resolve disputes.
OPT
OUT
You
are not required to supply any of the personal information that we may request;
however, failure to do so may result in our being unable to open or maintain
your account or to provide services to you. While we make every effort to
ensure that all information, we hold about you is accurate, complete, and up to
date, you can help us considerably in this regard by promptly notifying us if
there are any changes to your personal information.
CHANGES
IN THIS PRIVACY POLICY
We
may update this privacy statement to reflect changes to our information
practices. If we make any substantial changes we will notify you by email (sent
to the e-mail address specified in your account) or by means of a notice on
this Site and Apps (Android and IOS) prior to the change becoming effective. We
encourage you to periodically review this page for the latest information on
our privacy practices.
OTHER
You must be at least 13 years old (or otherwise reached the age of majority in
your jurisdiction, whichever is older) to have our permission to use this site
and Apps (Android and IOS). Our policy is that we do not knowingly collect, use
or disclose Personally Identifiable Information about visitors that are under
13 years of age.
You should also be aware that when Personally Identifiable Information is
voluntarily disclosed (i.e. your name, address, etc.) on any profile page,
discussion forum, message board or other public areas of the site and Apps
(Android and IOS), that information, along with any information disclosed in
your communication, can be viewed, collected and used by third parties and may
result in unsolicited messages from third parties. Such activities are beyond
our control and this Policy does not apply to such information. Any submissions
to public areas on this site and Apps (Android and IOS) are accepted with the
understanding that they are accessible to third parties.
DAMAGE
PLAN
In
the rare event items are lost or damaged you’re protected under our damage
Plan.
Policy
Details:
–
Basic plan covers up to $35 per garment ($200 maximum per order).
–
Premium plan covers up to $50 per garment ($500 maximum per order).
–
Premium+ plan covers up to $75 per garment ($1000 maximum per order).
–
Plan covers used-value (70% of retail purchase price).
–
Covers only claims made within 24 hours of delivery
Regarding
shrinkage, there are many types of clothes that shrink when washed. This is
normal and to be expected. As advertised, we only wash laundry in cold water
and dry in normal heat. There is no part of our laundering process that is
unique to what you would do at home and that would cause shrinkage. That’s not
to say that your clothes didn’t shrink, but it’s due to the construction of the
clothes, the type of fabric, and the age of the garment, and other factors
combined with a standard laundering process. We do not take responsibility for
items that shrink, and they are not covered under our Damage Plan.
Regarding
holes and tears: some garments will over time incur damage because of the
normal laundering process and regular wear and tear. This would occur
regardless of where the garment was laundered and is not Mojowash’s
responsibility. We are not responsible for holes or tears that occur because of
the normal laundering process.
Regarding
color bleeds: we always separate whites and colors. Colors may bleed and affect
the color of other garments. This would occur in any laundering process and is
not Mojowash’s responsibility and is not covered by the Damage Plan.
Credit
given to the customer under the Damage Plan is not guaranteed and is under the
sole discretion of Mojowash.
INQUIRIES AND FURTHER DETAILS
If
you would like to: access, correct, amend, or delete any personal information
we have about you, register a complaint, or simply want more information please
send an email to us at support@mojowash.com